DESIGNERKLOTH Believes in Customers orientated till its extend. Under This Policy:
PRODUCT PRICE ERROR
Refund the difference amount due to error in pre and post order
The product will be return if its mention in product details other then that all are non returnable product
CUSTOM AND TAILOR PRODUCT
No refunds and Return in case of stitched or customized or tailored items.
Defective and Wrong product
Customer have to complain in 24 hrs from the date of delivery and return product in 7 days prior of confirmation
Due to technical error, typographical error or product information the product price displayed is different, Designerkloth will try to be accurate, however if you come across any difference in pricing on the Designerkloth website pre and post orders, we request you to contact us within 24 (twenty four) hours of placing your order. Designerkloth will refund the difference amount within 7-21 working days of allusion. the mode of refund will be same as time of placing the order. if Designerkloth comes across any such difference in pricing, it has all the rights to rectify the same or cancel the order. check your bank statement thoroughly to make sure that you have received your refund amount or if not contact us.
Delivery Of Products:
Please note that there may be orders that we can’t process and have to cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Here are some situations that may result in your order being canceled include limitations on Stock available for purchase, mistake or errors in product or pricing details, or problems identified by our credit and fraud avoidance department.
We might also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your card account.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or shipping address) any extra cost towards re-delivery shall be claimed from the user placing the order.
Defective, wrong product & wrong size item returned would be accepted only in following conditions:
We receive the return product with proper packaging, design number, with customer information with order number.
If we receive the complaint with respect to defect or wrong product or wrong size in 24 hours of the delivery of the item – no complaint will be entertained after 24 hours.
we receive the return items back in 7 days from the date of delivery.
once you return the product please intimate us with the tracking number.
please don’t return without prior conformation with us.
Other points to note with regard to cancellation policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. however, the cancellation request will not be entertained if the orders have been shipped or have initiated the process of shipping them.
No cancellations are considered for those products that are obtained on special occasions like pongal, diwali, valentine’s day etc. these are limited occasion offers and therefore cancellations are not possible.
Designerkloth does not accept cancellation requests for items that are under imported category.
Designerkloth does not accept cancellation requests for the items which are undergoing any kind of stitching or customization or tailoring.
Other Points to Note Regard to Refund Policy:
The amount would be refunded within 7 working days (excluding saturday and sunday) from the date of cancellation. please check your bank statement thoroughly to make sure that you have received your refund amount.
for outright cancellations by you: if you cancel your order before your product has shipped, we will refund the entire amount.
if the cancellation is after your product has shipped, you can do one of the following: if your product has shipped but has not yet been delivered, contact customer support and inform them of the same.
no refunds in case of stitched or customized or tailored items.